Telescope Rental Plans Cancellation Policy:
Cancellation: Cancel your plans or subscriptions anytime via the Member/My Plans page. Refunds are processed automatically upon cancellation.
Refund Method: Refunds are issued to the original payment method and typically take 3-5 business days, subject to third-party payment and bank processing times.
Fixed-term Telescope Rentals (a month, a year, etc., one-time payment): Refund amounts are calculated from the remaining days and the purchase price. Setup&Tech-Support fees(if any) are excluded from the refund.
Subscriptions: Services continue until month's end. Cancellations are effective from the next month. However, early termination of the subscription is considered a breach of contract, as the terms regarding the trial period, number of subscriptions, and subscription duration were clearly communicated to the customer prior to the start of the subscription. Unless due to special and understandable force majeure circumstances, a make-up fee equivalent to one month’s rental will be charged. Customers who refuse to pay the make-up fee will no longer be provided with our services in the future.
Customized Imaging Requests Cancellation Policy:
Cancellation Before Completion: You can request a cancellation at any time before all requested frames are completed. The refund will be based on the time remaining for uncompleted frames and the price set at purchase.
Refund Method: Refunds are issued to the original payment method and typically take 3-5 business days, subject to third-party payment and bank processing times. At this moment, cancellations can only be made by notifying us via email. We're working to introduce a direct cancellation feature on our website soon, and we apologize for any inconvenience.
Cancellation After Full Completion: No refunds or cancellations are accepted. Additionally, we do not accept refund requests for frames affected by traces of meteors, planes, artificial satellites, space stations, etc. These occurrences are unavoidable and can be easily edited out during post-processing.
OMI reserves the right to interpret and modify these policies.
Effective Date: 05/04/2023
Welcome to the remote telescope rental and astronomical image data sales services provided by OMI OPTICS USA LLC (referred to as "we", "us", or "the Service Provider"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard the personal information you provide to us when using our services. It applies to all users of our services.
1. Information We Collect
1.1 Personal Identification Information: We may collect your first name, last name, email address, telephone number, and credit card information when you register for an account, use our services, purchase products, or interact with customer service.
1.2 Transaction Information: We record your purchase and transaction history but do not retain credit card details, as this information is processed and stored by the third-party payment platform Wix.
1.3 Observation Data and Log Information: We collect and temporarily store details of your observation requests, observation data, and technical support records, along with log information generated during the use of our services. Observation data is deleted from local storage after syncing to the cloud, where it is retained for 30 days, providing you with ample time to download the data and benefit from our short-term cloud backup service.
2. How We Use Your Information
2.1 To Provide Services: We use your information to process your orders, provide rental services and sell image data, and offer customer support.
2.2 To Improve Services: We utilize the collected information to understand how our services are used and make improvements.
2.3 Communication: We may use your personal information to communicate with you, including service updates, marketing information, and notifications related to service offerings.
3. Sharing and Disclosure of Information
3.1 Third-Party Service Providers: We share necessary information with credit card processing companies, customer service providers, and other third parties who assist us in providing services.
3.2 Legal Requirements: We may disclose your information if required by law or to comply with legal processes, resolve disputes, or enforce our Terms of Use and other agreements.
4. Security of Your Information
4.1 We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
4.2 Despite these measures, the security of information transmitted over the internet cannot be guaranteed to be 100% secure, so we cannot warrant the absolute security of information transmitted to us online.
5. Changes to This Privacy Policy
5.1 We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our website and updating the "Effective Date" at the top of this policy.
6. Contacting Us
6.1 If you have any questions or concerns about this Privacy Policy, please contact us at:
Address: 3400 Cottage Way Ste G2#16711, Sacramento, CA 95825, USA
Phone: +1 (669) 388-1965
Email: info@omiastro.com
By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.